USER VETTING POLICY
Last Modified: 2/12/2018
This User Vetting Policy (“Vetting Policy”) describes how Onata vets its Providers (other than Providers of Additional Services). This Vetting Policy is incorporated by reference and governed by the Terms of Service https://onata.com/legal/terms-of- services/ , which contains explanations of defined terms. If the Terms of Service are inconsistent with this Vetting Policy, this Vetting Policy will control. All Providers (other than Providers of Additional Services) are vetted in the following way. By registering with Onata each Provider is deemed to have agreed to our vetting policies. Onata uses third-party applications for
user vetting, and uses FCRA (Fair Credit Reporting Act) complying agencies, wherever required.
1. Identity Verification: A User’s identity is verified, using its social security number and driver license or other acceptable documents. If the identity is not approved, Onata will not list the User as a Provider.
2. Criminal Background Check: Users’ background is checked for criminal records in the 50 states and other watch lists. If there is any indication of a criminal background, Onata will not list the User as a Provider.
3. Sexual Offender: Users are searched against the sexual offenders list and if there is match, Onata will not list the Users as a Provider.
4. Licensing: Providers are checked for all necessary state licenses for the profession it is registering, wherever applicable. If the Provider does not have the applicable licenses it will not be listed as a Professional Provider, and will only be listed as a Handymen if Provider carries insurance. Otherwise Provider will be listed as an Apprentice.
5. Insurance: For a Provider to be listed as a Professional Provider, it needs to have the insurance. Onata checks for valid insurance and if Provider does not carry insurance, it will not be listed as a Professional Provider. Provider may still be listed as a Handyman if it has all necessary state licenses. Otherwise Provider will be listed as an Apprentice.
6. Constant Monitoring: All Users are constantly monitored for their cancellations, rejections of Service requests, reviews and ratings. The reviews and ratings play a role in the listing order of the Providers when Seekers are seeking a Provider.